faq

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Frequently asked questions

How do login with my email to view the host3d tour?

In order to keep our tour private and safe, we ask visitors to submit their email. Simply type in your email and press submit button, and we will send a login password shortly.

How do i find my tour? 

When the tour is ready to be viewed, we will send you an email with the unique tour link and QR code that links to the tour per request. Our tour link normally starts with: "https://tour.hostlivetours.com/yourlocation..."

How do i move around the in the tour?

Simply just left click the arrows to move around the floor and between rooms.
In order to spin around, hold the left click button on your mouse and drag. Right click to call out sub menu.
For cell phone and tablet, tap once on the area you would like to go. Click, hold, and drag to rotate. Double tap to call out sub menu.

What kind of devices can host3d tours support?

Host3d tours are compatible with Google Chrome browsers on PC, Mac, Android and Apple phones and tablets.

How long does it take for host3d to deliver a new tour?

We offer a turn over rate of 3-5 days if the property is under 10,000 sqft. For tours that are over sized, ......

How long does it take to learn how to use host3d tours?

If you're already know how to use PC and touch screen devices, you should be able to use the basic controls and functions right away. In 5-10 minutes of your first tour, you will be comfortable placing objects and creating your own floor plans! Our tours are browser based and do not require installing any new apps.